Data Protection Notice


Volt Europa believes in and takes seriously its duty to keep your data secure so you can have confidence about our campaigning. We have developed this data protection notice so that you know what we do with your data.

This notice relates to the data collected through and its associated national domains (e.g.


  1. Who collects your data?

Volt Europa A.S.B.L. is the controller of your data and is responsible for the collection and processing of your data. We are located on Rue Adolphe Fischer 15, Luxembourg, Luxembourg, and you can contact us anytime by writing to


1.2 What data is collected?

We collect data that you voluntarily provide us when registering to our services, singing for a petition or donating to us. We obtain your data directly from you, using an electronic or physical form. When you fill our electronic forms, and in order to comply with our legal duties, we will also record your Internet Protocol (IP) address and other session information in order to obtain a proof of your given consent for the use of your personal data.


1.3 Other data we will collect, and Cookies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:

  • Details of your visits to our Website, including, but not limited to, traffic data, geolocation data, logs and other communication data and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data and may include Personal Information. It helps us to improve our Website and to deliver a better and more personalized service, including, but not limited to, by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about our audience preferences, allowing us to customize and improve our Website.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include cookies, flash cookies, web beacons, pixel tracking, GIF and/or IP address. Each of these is discussed below.

  • Cookies (or browser cookies)
    • A cookie is a small file placed on the hard drive of your computer or mobile device. It may contain certain data, including, but not limited to: the name of the server that has placed it there, an identifier in the form of a unique number, and, an expiration date (some cookies only). Cookies are managed by the web browser on your computer (Internet Explorer, Firefox, Safari or Google Chrome).
    • Different types of cookies which have different purposes are used on our Website.

Essential Cookies

    • These cookies are essential to allow you to browse our Website and use its functions. Without them, services such as shopping baskets and electronic invoicing would not be able to work.

Performance Cookies

    • These cookies collect information on the use of our Website, such as which pages are consulted most often. This information enable us to optimize our Website and simplify browsing. Performance cookies also enable our affiliates and partners to find out whether you have accessed one of our websites and what you have done there. These cookies do not collect any information which could be used to identify you. All the information collected is aggregated, and therefore anonymous.

Functionality Cookies

    • These cookies enable our Website to remember the choices you have made when browsing. For example, we can store your geographical location in a cookie so that the Website corresponding to your area is shown. We can also remember your preferences, such as the text size, font and other customizable aspects of the Website. Functionality cookies may also be able to keep track of the products or videos consulted to avoid repetition. The information collected by these cookies cannot be used to identify you and cannot monitor your browsing activity on sites which do not belong to us.
    • It is possible that you will comes across third-party cookies on some pages of sites that are not under our control.
    • You may refuse to accept browser cookies by activating the appropriate setting in your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
  • Web Beacons. Pages of our the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
  • Pixel Tracking. In addition to using Cookies, the Website may employ “pixel tracking”, a common process which may be used in connection with advertisements on other sites. Pixel tracking involves the use of pixel tags that are not visible to the user and consist of a few lines of computer code. Pixel tracking measures the effectiveness of advertisements and compiles aggregate and specific usage statistics. A “pixel tag” is an invisible tag placed on certain pages of websites that is used to track an individual user’s activity. We may access these pixel tags to identify activity and interests that may allow us to better match our goods, services, and other offers with your interests and needs. For example, if you visit our Website from an advertisement on another website, the pixel tag will allow the advertiser to track that its advertisement brought you to the Website. If you visit our Website, and we link you to another website, we may also be able to determine that you were sent to and/or transacted with a third-party website. This data is collected for use in our marketing and research.
  • GIF. We may use tiny images known as clear GIFs to track behavior of users, including statistics on who opens our emails.
  • IP Address. Our servers automatically record certain log file information reported from your browser when you access the Services. These server logs may include information such as which pages of the Service you visited, your internet protocol (“IP”) address, browser type, and other information on how you interact with the Services. These log files are generally deleted after one week.


  1. How is your data kept secure?

We have physical, electronic, and managerial procedures to ensure the security of your data, and correctly use your information. These include protecting your information using password protection and, where appropriate, encryption.

We use Paypal and Stripe in order to process financial transactions. These services are using advanced encryption technology in order to protect transactions and your data.

We train our staff and volunteers to understand data protection and to keep your data secure. We ensure that all individuals who have access to your data sign data processing agreements and non-disclosure agreements, which detail their duties to keep your data secure and not to disclose it to anyone else without our authorisation.


2.2 Who has access to your data?

We will never sell your data to any other organisation. We will never share your data with any other person or organisation unless you have consented to do so.

Your data will be accessed by our staff and volunteers on a need to know basis; Thus, they will see only the data that is necessary to perform their tasks.

We use Paypal in order to process financial transactions. We use the NationBuilder™ platform to send you our newsletter, running our petitions and monitoring the success of our fundraising campaigns. Both those services may get access to your data for the purpose of running their services, under appropriate safeguards for guaranteeing the confidentiality of your data.


2.3 International Transfers

Our service providers will will transfer your data to countries outside the EEA. In order to ensure their compliance with the EU law and the effective exercise of your rights:

  • NationBuilder™ is adhering to the E.U.-U.S. Privacy Shield Framework, and has included an appropriate GDPR-aligned Data Protection Agreement in their Service Level Agreements.
  • Stripe is also adhering with the E.U.-U.S. Privacy Shield Framework.
  • For its international transfers, Paypal relies on binding corporate rules approved by the EU Supervisory Authorities.


  1. How is your data processed?

We process your data for the following purposes:

  • Broadcasting newsletters and calls for support: we will use the email address you provide us in order to send you these communications. You can choose the language of the communications directed to you by selecting your preferred language in the electronic form, and we will use data about your country and city in order to send you updates related to the related geographical area. Finally, we will monitor the outreach of our messages and take oriented decisions in the running of our media campaigns, by registering information such as if you have read the email we sent you, and we will use the use the previous interactions you had with us (such as the petitions you have signed, or your donation).
  • Stickers delivery, Mail delivery, and Canvassing: we will use your physical address to send you our stickers, which will be delivered by our volunteers. If you consented to it, we will further process your data in order to send you our updates by post, or to allow our local volunteers to visit you.
  • Gaining support for our petitions: when signing our petition, we will use the data you provide us to add you to the supporters list of the petition you have signed.
  • Donations: when donating to us, PayPal or Stripe will be the intermediary of your transaction, and will act as a controller with this regard. Volt Europa will still process the data about your donations to comply to its legal and billing duties under the applicable laws, and to personalise the calls for support we send you. If you donate a cumulative amount of money that exceeds the value of 3000€ over the period of a year we will make your identity publicly available, previous your explicit consent, and in line with the provisions of our donation policy (link). If you refuse, the total amount of your donation will be returned to you.

Finally, we use cookies, clear gifs, and log file information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) monitor the effectiveness of our Service; (c) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; (d) diagnose or fix technology problems reported by our users or engineers that are associated with certain IP addresses; (e) help you efficiently access your information after you sign in, and (f) enhance our Website security.


3.1. How long will we store your data?

We will store your data for as long, and not longer than, what is necessary to achieve the purpose we have collected your data for. Furthermore

  • You can always exercise your right to be forgotten: in this case, we will delete your data without undue delay;
  • If you withdraw your consent, we will delete the corresponding data;
  • We might need to further store your data to comply with our donation policy, or whenever we are subject to a legal obligation that does not allow us to erase your data.


  1. Why do we process your data?

We process your data on the following bases:

  • Newsletters and calls for support: we process your data based on the consent you gave us, and you are free to withdraw your consent at any time;
  • Stickers delivery, Mail delivery, and canvassing: we process your data based on the consent you gave us, and you are free to withdraw your consent at any time;
  • Petitions: we process your data based on the consent you gave us, and you are free to withdraw your consent at any time;
  • Donations: we process your data to fulfill our legal obligations, and to pursue our legitimate interest to successfully running our fundraising campaigns. Also, we process your data in order to comply with our Donation Policy and, when disclosing your identity, we do so only if you explicitly consent so: however, once you have consented to do so, you are not allowed to withdraw your consent.
  • Personalised support calls: if you have opted in for newsletters, your previous interactions with us (such as signing a petition or donating) will be used to personalise the messages we send you. We process this data you provide us on the basis of our legitimate interest to build a lasting network of support.


  1. How can I exercise my rights?

We have listed below the details on how to exercise your rights related to the data we store about you. In any case, in order to exercise your right to be forgotten and your other rights, in particular the right to access, and modify your data, you can always reach us at

VOLT Europa A.S.B.L.

Finally, for every complaint you can always contact our Data Protection Officer at


Newsletters and Fundraising messages: you can

  • Withdraw your consent at any time, by unsubscribing with the dedicated link embedded in every email.
  • Access and rectify your data, by contacting us.

Petitions, Stickers delivery, Mail delivery and Canvassing: you can

  • Withdraw your consent at any time, by contacting us.
  • Access and rectify your data, by contacting us.

Donations: you can

  • Request to access and rectify your data, by contacting us;
  • Object to the use of your data carried in the fulfillment of our legal obligations or our donation policy, by contacting us;
  • If you file a right to be forgotten request, we will erase the data that we use for running our fundraising campaigns, as any other data collected on the basis of legitimate interest;
  • You cannot withdraw your consent to disclose your identity, and also your right to be forgotten will not apply for data that are processed to fulfill our legal obligations.


  1. Right to lodge a complaint

You are entitled to have recourse at any time to the National Supervising Authority of your country. A list of the National Authorities of every EU Member State and their contact details can be found here (link).